Order & Shipping Information

All Prices Listed Are In Canadian Funds:

 All prices listed on the website unless noted are quoted in CANADIAN FUNDS plus applicable shipping charges and taxes. Canadian customers must pay 5% GST. Our friends in the USA and International customers may pay in CDN funds via Paypal or USD Funds via Money Order at the posted exchange rate.

Payment Methods Accepted:

Hometown Hockey Heroes gladly accepts Paypal, Bank Drafts and Money Orders (no domestic US postal money orders, must be internationally cashable). Customers may also pay by credit card through their Paypal account at no extra cost as we will absorb the Paypal service fees on all regular priced items.

To Place an Order:

To place an order on an item listed in our inventory customers are asked to either:

Email their order request including a brief description of the item they wish to purchase with their name, email address and phone number to:

sales@hometownhockeyheroes.com

and we will be in contact with you shortly to finalize the details of your purchase.

OR    

Phone in your order to Hometown Hockey Heroes at (780)-240-1704

Authenticity:

Reputation is everything. And we stand behind what we sell. That being said, anyone can make a mistake.  All items we sell are, to the best of our knowledge, authentic and game worn as stated. All items carry a lifetime guarantee of authenticity. If you believe an item you have purchased from Hometown Hockey Heroes is not authentic, contact us right away with the details of your concerns. We do reserve the right to use a third-party authenticator in cases where we do not agree with your claim of non-authenticity. We will not accept returns from anyone other than the original purchaser. We encourage our buyers to do their own research to determine the authenticity of any item sold by us, as well as all items in their collections. We also respect the opinions of many of the hobby’s expert dealers and collectors and suggest you use their knowledge and/or authentication services as you build your collection.

Letters of Authenticity
All third party LOA’s, team LOA’s and additional documentation will be included with the item. If the item does not come with an LOA and you would like one from HHH, make a request and we would be happy to oblige.

Shipping Policy:

We ship to Canada and the United States by Canada Post. Jerseys will be sent by Canada Post Express Post or Expedited Parcel service with delivery confirmation. Shipping charges for one jersey is $25-$30 uninsured and we will always combine shipping where possible on multiple items. Sticks unfortunately are getting more and more expensive to ship and will require an exact addres so a quote can be obtained via Canada Post. If you would like to add insurance, the cost will be $1.50 per every $100 of insurance value requested. Although losses are extremely rare, we are not responsible for uninsured items lost in transit. Shipping on items other than jerseys and sticks will be determined when you place your order. Ask for shipping rates to destinations other than Canada or the United States. All game worn items will be shipped as used sports equipment with the full value declared...sorry no exceptions. You are responsible for any duties, taxes or customs fees.

Return Policy:

Returns
We want you to be happy with your purchase. All items sold at the full advertised price may be returned for a full refund (less shipping and insurance) as long you contact us within seven (7) days of receipt. All we ask is that you contact us right away so we can give you instructions on return shipping and insurance.

Hometown Hockey Heroes

Memorabilia & Collectibles