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Order & Shipping Information
All Prices Listed or Quoted Are In Canadian Funds:
All prices listed on the website unless
noted are quoted in
CANADIAN FUNDS
plus
applicable shipping charges and taxes.
Canadian customers must pay 5% GST. Our
friends in
the USA and International customers may pay in US funds at an exchange rate
of $1 USD = 1 CDN or in other words at par.
Payment Methods
Accepted:
Hometown Hockey
Heroes gladly accepts Paypal, Bank Drafts and Money Orders (no
domestic US postal
money orders, must be internationally cashable). Customers
may
also pay by credit card through their Paypal account at no extra
cost as we will
absorb the 3% Paypal service fee on all
regular priced items.
To Place an Order:
To place an order on an item listed in our inventory customers are asked to either:
Email their order request including a brief
description of the item they wish to purchase
with their name, email address and phone
number to:
sales@hometownhockeyheroes.com
and
we will be in contact with you shortly to finalize the details of your purchase.
OR
Phone in your order to Hometown Hockey Heroes at
(780)-240-1704
Authenticity:
Reputation is everything. And
we stand behind what we sell. That being said, anyone can
make a mistake.
All items we sell
are, to the best of our knowledge, authentic and game
worn as stated. All items
carry a lifetime guarantee of authenticity. If you believe an item
you have
purchased from Hometown Hockey Heroes is not authentic, contact us right
away
with the details of your concerns. We do reserve the right to use a third-party
authenticator
in cases where we do not agree with your claim of non-authenticity. We
will
not accept returns from anyone other than the original purchaser. We encourage
our
buyers
to do their own research to determine the authenticity of any item sold by us,
as
well
as all items in their collections. We also respect the opinions of many of the
hobby’s
expert
dealers and collectors and suggest you use their knowledge and/or authentication
services
as you build your collection.
Letters of
Authenticity
All third
party LOA’s, team LOA’s and additional documentation will be included with the
item. If the item does not come with
an LOA and you
would like one from HHH, make a
request
and we would be happy to oblige.
Shipping Policy:
We ship to
Canada and the United States by Canada Post and United Parcel Service.
Jerseys
will be sent by Canada Post Express Post or Expedited Parcel service with
delivery
confirmation.
Shipping charges for one jersey is
$20 uninsured and we will always combine
shipping
where possible on multiple items. Sticks unfortunately are getting more and more
expensive
to ship. Unfortunately we no longer can ship sticks via Canada Post due to size
restrictions
thus are limited to shipping them via UPS. Therefore sticks will cost $30 to
Canada
and $40 to the USA uninsured.
Additional items will be cheaper if shipping can be
combined.
If you would like to add insurance, the cost will be $1.50 per every $100 of
insurance
value requested. Although losses are extremely rare, we are not responsible for
uninsured items lost in transit. Shipping on items
other than jerseys and sticks will be
determined when you place your order. Ask
for shipping rates to destinations other than
Canada
or the United States. All game worn items
will be shipped as used sports
equipment
with the full value declared...sorry no exceptions. You are responsible for any
duties,
taxes or customs fees.
Return Policy:
Returns
We want you to be happy with your purchase. All items sold at the full
advertised price
may
be returned for a full refund (less shipping and insurance) as long you contact
us
within
seven (7) days of receipt. All we ask is that you contact us right away so we
can
give
you instructions on return shipping and insurance.
Hometown Hockey
Heroes
Memorabilia &
Collectibles
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